Refund & Return Policy

At Fixit Abu Dhabi (fixitabudhabi.ae), customer satisfaction is our priority. This Refund & Return Policy explains the terms and conditions under which refunds, returns, cancellations, exchanges, and service-related refunds are handled for our products and services.

Refund Eligibility Period

Refund requests must be submitted within 15 to 30 days from the date of purchase or service confirmation, depending on the product or service type.

The applicable refund period will be communicated to the customer at the time of order or service confirmation.

Eligible Refunds

Refunds may be considered under the following circumstances:

• Manufacturing defects in ready-made products
• Products damaged before or during delivery
• Incorrect product delivered
• Service not delivered as agreed
• Order cancellation within the permitted cancellation period
• Other cases approved by Fixit Abu Dhabi after inspection and verification

All refund requests are subject to review, inspection, and verification by Fixit Abu Dhabi.

Non-Refundable Items & Services

The following products and services are generally non-refundable:

• Custom-made or made-to-measure products
• Customized materials, designs, fabrication, or finishing
• Products altered, modified, installed, or customized at the customer’s request
• Installation services once completed or partially completed
• Site visits, inspections, measurements, consultations, or assessment charges once the service has been provided
• Clearance, promotional, sale, or discounted items where stated at the time of purchase

Return Conditions

Where a return is applicable, returned products must meet the following conditions:

• The product must be unused and in its original condition
• Original packaging must be included, where applicable
• The product must not have been damaged through customer handling, misuse, installation, or modification
• Valid proof of purchase must be provided
• The return must be requested within the applicable return period

Fixit Abu Dhabi reserves the right to reject a return request if the product does not meet the required return conditions.

Refund Process

Once a refund request has been reviewed and approved:

1. The relevant product or service will be inspected, where applicable.
2. Refund approval will be confirmed with the customer.
3. The approved refund will be processed within 30–60 business days, depending on the nature of the transaction.
4. Refunds will normally be issued through the original payment method.

Actual processing times may vary depending on the customer’s bank, payment provider, or financial institution.

Order Cancellations

Orders may be eligible for cancellation if:

• Manufacturing or fabrication has not started
• Cutting, installation, or customization has not begun
• Required materials have not been procured
• No substantial work has been performed on the order

Once fabrication, cutting, customization, procurement, or installation has started, cancellation may no longer be possible or may be subject to applicable cancellation charges.

Installation & Service Refunds

For installation and service-based orders:

• Refunds may apply only where the agreed service has not started
• Partial refunds may be considered for partially completed services, depending on the circumstances
• Site visit, measurement, inspection, consultation, and assessment fees are non-refundable once the service has been provided
• Completed services are generally non-refundable unless a service-related issue is verified and Fixit Abu Dhabi determines that a refund or corrective service is appropriate

Exchange Policy

Where an exchange is applicable, it may be subject to:

• Product availability
• Condition of the returned product
• Successful inspection and approval
• Applicable price differences
• Product-specific terms and conditions

Customized or made-to-order products may not qualify for exchange.

How to Request a Refund or Return

To request a refund, return, cancellation, or exchange, please contact Fixit Abu Dhabi and provide:

• Order or invoice number
• Product or service name
• Date of purchase or service
• Reason for the refund, return, cancellation, or exchange
• Supporting photographs or other evidence, where applicable

Requests should be submitted through the official contact details provided on fixitabudhabi.ae.

Policy Rights

Fixit Abu Dhabi reserves the right to:

• Review, approve, or reject refund and return requests
• Verify products, services, and supporting information before approving a refund
• Apply service-specific refund, cancellation, and return conditions
• Modify this policy when necessary
• Adjust refund processing timelines based on the payment method, product, or service type

Any applicable terms communicated to the customer at the time of purchase or service confirmation may also apply.

Legal Disclaimer

All refunds, returns, cancellations, and exchanges are subject to applicable UAE consumer protection laws and regulations.

Where applicable, this policy should be read together with the terms and conditions provided at the time of purchase, quotation, order confirmation, or service agreement.

Contact Us

If you have any questions about this Refund & Return Policy, please contact our customer support team:

Email: info@fixitabudhabi.ae
Phone/WhatsApp: +971-55-472-2980
Website: fixitabudhabi.ae

We appreciate your trust in Fixit Abu Dhabi and remain committed to providing reliable products and professional services designed to improve the comfort, functionality, and appearance of your home or property.