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Refund and Returns Policy

Last Updated: September 2026
Thank you for choosing Fixit Abu Dhabi for your home improvement, interior design, flooring, furnishing, curtains, blinds, and renovation solutions. We are committed to delivering high-quality products and professional services. If you are not completely satisfied with your purchase or service, please review our return and refund policy below.

1. Return & Refund Eligibility

  • You may request a return or refund within 28 days of receiving your product or completion of the applicable service.
  • After 10 days from delivery or service completion, we cannot offer any refund or exchange under standard circumstances.
  • To be eligible for a return/refund, the item must:
    • Be unused and uninstalled, where applicable
    • Be in the same condition as delivered
    • Be in its original packaging, if applicable
    • Not show any signs of damage, misuse, alteration, or modification not caused by our team.
  • We reserve the right to refuse returns that do not meet these eligibility conditions.

2. Custom or Made-to-Order Products & Services

Because many of our products and services are customized according to customer requirements:
  • Custom Products: Products customized according to customer measurements or specifications, including custom curtains, blinds, carpets, flooring materials, custom furniture, and other made-to-order products, are non-refundable and non-returnable, unless they arrive with a confirmed manufacturing defect or are incorrectly supplied by us.
  • Custom Services: Interior design, installation, renovation, carpentry, flooring installation, curtain/blind installation, and other customized services are generally non-refundable once work has started.
  • Customers are strongly advised to carefully verify measurements, materials, colors, designs, specifications, and project requirements before confirming custom orders or services.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact us directly:

Please include:
  • Order or invoice number
  • Product name or service details
  • Reason for return/refund
  • Clear photos or videos, if the product is damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide further instructions. Items returned without prior authorization may not be accepted or processed.

4. Return Shipping & Costs

  • Defective, Damaged, or Incorrect Items: If the product is confirmed to be defective, damaged before delivery, or incorrect due to our error, we will cover the applicable return shipping or replacement cost.
  • Change of Mind / Non-Custom Items: If eligible, the customer is responsible for applicable return shipping or collection costs.
  • Custom Products: Custom or made-to-order products are generally not eligible for return due to a change of mind, incorrect customer-provided measurements, or preference changes.

5. Restocking Fee

  • Restocking Fee: AED 0.00
  • We do not charge any restocking fee for eligible returns.
However, completed delivery, measurement, installation, customization, fabrication, design, or other service charges may be non-refundable where the service has already been provided.

6. Refund Process & Timeline

Once we receive and inspect the returned item:
  • You will receive an email or other confirmation regarding the approval or rejection of your refund.
  • If approved, your refund will normally be processed through the original method of payment.
  • Refund Processing Time: Refunds typically take Within 45 business days to reflect in your account, depending on your bank, card issuer, or payment provider.
  • Original shipping, delivery, installation, consultation, or service charges are non-refundable unless the return is due to an error attributable to us.

7. Damaged or Defective Products

If your delivery arrives damaged or defective:
  • Please take clear photos of the outer and inner packaging, and of any damaged or defective product.
  • Contact us within 48 hours of delivery at info@fixitabudhabi.ae or +971-55-472-2980 so we can review the issue and arrange a replacement or appropriate resolution.
  • Please do not install, alter, cut, modify, or otherwise use the affected product before our team has reviewed the issue.
Failure to report visible delivery damage within 48 hours may affect the eligibility of the claim.

8. Order & Service Cancellations

  • Standard or ready-stock orders may be cancelled within 24 hours of confirmation, provided production, customization, dispatch, delivery, or installation has not begun.
  • Once production, customization, fabrication, material cutting, special procurement, or installation has started, cancellation requests may not be accepted.
  • For interior design, renovation, carpentry, flooring, installation, or other services, cancellation may not be possible once work has commenced.
  • Where a cancellation is approved after certain costs or services have already been incurred, applicable costs may be deducted from the refundable amount.

9. Contact Information

For any questions regarding our Return and Refund Policy, please reach out to us:
+971554722980
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